• FAQs

    01. Why Should I Call You?

    Feel free to email us at support@prem.media or text/call our company line at


    Professional Real Estate Marketing is your local team of talented content media producers in the Central Savannah River Area - you can find us headquartered in Aiken, SC. Since starting under Bat Aero LLC in 2005, we never sacrifice quality and always go above and beyond for our clients . Our stunning cinematic video tours, photos, aerial drone services, Zillow integration, 4k 3D 3600 Tours, beautiful virtual tours, and creative marketing insight will give you the edge you need to stay ahead of the competition. Taking real estate photography and video #wayshigher with #theprofessionaltouch






    02. What Are Your Services?

    If its Real Estate Marketing - We Do It

    We specialize in real estate marketing content for residential and commercial properties, which includes:

    • Photography & Videography

    • Zillow Upload Integration

    • Aerial Drone Photos/Video

    • 3D 3600 Virtual Tour

    • Social Media Content Creation

    • Social Media Photo/Video Edits

    • Social Media Marketing / Ads Management

    • Dedicated Listing Websites (Virtual Tours)

    • Creative Branding/Storytelling

    • Client Testimonials

    • High-end Video Productions

    • Design and more

    03. Are You Licensed and Insured?


    Our business and team is licensed and insured. Our pilots are licensed with FAA Part 107 certifications. You can trust our team to be professional and respectful on every shoot.

    04. What Is Your Turnaround Time?

    Efficiency = Quality work in a reasonable amount of time

    We guarantee real estate photos next-day. We provide next-day turnaround on photos, Zillow 3D tours, and dedicated property websites (virtual tours). We do our best to deliver videos as fast as possible - our standard turnaround is 2-3 business days for video, and dollhouse style 3600 virtual tours though we can rush delivery when requested. For virtual staging our standard turnaround is 2 - 3 business days.

    05. How Does Your Property Website (Virtual Tour) Platform Work?

    A beautiful, feature rich, high quality delivery platform.

    Features to note:

    • Dedicated client portal

    • 12+ beautiful and award-winning designs

    • Responsive, Optimized Design for all devices

    • Real-time analytics and reporting

    • Lead capture & management (built-in CRM)

    • Clean Interface

    • Content delivery and download

    • 1-click property brochures - automated design and ordering (a feature in development)

    If you have questions, reach out we'd be happy to help you understand how our platform can benefit you.

    06. Why Your Photos and Videos?

    One Team, One Call, Your Real Estate Marketing, Done!

    Your photos are all taken by our photography team whom are vetted and trained to produce consistent, high quality results. You will receive your beautifully edited photos for your listing, next-day.


    Your videos are all produced by our vetted and highly skilled videography team, video editors and drone pilots. We are always innovating, learning and applying new ways of filming and editing to keep your videos fresh when shared online and posted to social media.

    Professional Real Estate MarketingTM videos produced for you will appear on Zillow. Listings with video are given approximately a 2x boost on exposure in search results.


    Here's a quote from Zillow:
    “Listings with video walkthroughs are given a boost in Zillow's search algorithm, resulting in more views and saves on average. Search order is largely based on personalization and user behavior, but the only way as an agent to influence your listing’s ranking is by adding a video. In addition, every time a video is uploaded to Zillow an email notification is sent to potentially hundreds of buyers – anyone with a saved search in that area. This email lets a Zillow user know that a video has been uploaded to a home in their area, and invites them to take a look. These benefits from Zillow add greater visibility to your listing and help you find more qualified buyers, as you’ll be talking with buyers who can watch a video walkthrough of the home before contacting you. Also, Millennial home buyers are coming to expect media options beyond just photos when they search for a home. In this year’s trends report, Zillow found that "Tech-savvy Millennial and Gen Z buyers may find greater value than older generations in using video/live virtual or 3D tours to help them make decisions. 45 percent of Gen Z and 41 percent of Millennial buyers find watching a recorded video of a home very or extremely important in helping them decide on their home" ( -2018 Zillow Trends Report)

    Terms & Conditions
    Waiver of Liability and Assumption of Risk Agreement
    Use of Premises 
    By ordering services from Professional Real Estate Marketing  and its Subcontractor Bat Aero, the Client agrees to the entirety of the following Agreement for any and all productions or work associated with this project. We hope these policies are helpful and instructional as we work together to create beautiful content for your marketing needs.
    In consideration of the service(s) to be conducted and project(s) to be produced at the premises, its satellite, or other extensions of said premises related to this project, I, myself, my business, or any other entity I represent including my broker, clients, heirs, representatives or assignees, do hereby release, waive, discharge, and covenant not to sue Professional Real Estate Marketing  and its Subcontractor Bat Aero, LLC, hereafter referred to as "PREM," its trustees, directors, officers, employees, contractors, and/or agents from liability from any and all claims including negligence resulting in personal injury, accidents, or illnesses (including death) and property loss arising from the use of or presence at said premises.
    I also agree to indemnify and hold harmless Professional Real Estate Marketing  and its Subcontractor Bat Aero, LLC, its trustees, directors, officers, employees, contractors, and agents, from any and all claims, actions, suits, costs, expenses, damages and liabilities including attorney fees as a result of this project and the use of premises.
    Production during the current South Carolina Executive Order 2020-59 and Georgia Executive Order stipulates certain inherent risks that cannot be eliminated regardless of the care taken to avoid injuries, accidents, or illnesses. I have read the previous paragraphs and I know, understand, and appreciate these and other risks are inherent in the activity I am participating in. I hereby assert that my participation and position is voluntary and that I knowingly assume all such risks. 
    Terms of Service
    To ensure the best results of the service & production requested, please be sure the property is ready prior to the scheduled call time.
     It is the Client’s responsibility to ensure that the property is ready at the arranged time.
    For liability, PREM does not handle any cleaning, dusting, or moving of furniture or decor.  We are not able to physically move or remove property signs.
    The Client in regard to the property shall ensure that there are no hazards to PREM or its employees at the site.
    PREM will work with the Client in regard to the property owner’s pets. If pets will be an issue please make a note of it when services are ordered.
    PREM will be photographing and filming throughout the entire property. Utility rooms and closets are typically not included, but if you would like those included please let an employee of PREM know prior to the shoot.
    If there is predictable bad weather, the Client must reschedule with us at least 24 hours before the shoot. Last minute postponements or cancellations are subject to a fee. 
    Any copyrightable works, ideas, discoveries, inventions, patents, products, or other information (collectively, the “Work Product”) developed in whole or in part by PREM shall be the exclusive property of PREM. PREM reserves the right to use video, and photos for advertising, display, publication, or other purposes. All photos, samples, videos, and proofs remain the exclusive property of PREM unless waived by amendment to this agreement. Unauthorized use of photographs/video is a copyright violation and will result in the termination of this contract. 
    Creating quality content takes time. Once on site, PREM will need 1-4 hours depending on the services requested. Delays that may arise could affect or jeopardize the production schedule and turnaround time for delivery.
    1 business day for photos (next day by 9pm)
    1-2 business days for twilight photos
    2-3 days for virtual staging photos
    1 business day for 3D virtual tours 
    2-3 business days for 2D floor plans
    1 business day for dedicated property websites
    1-2 business days for 30-45 second highlight videos
    2-3 business days for 1-2 minute cinematic videos
    7-12 business days for creative projects
    1-2 Business days for Photo Revision Requests ($20/photo)
    1-2 Business days for Video Revision Requests (One complimentary revision; $100/additional revision)
    Same-day photo rush delivery ($50)*
    Next-day video rush delivery ($150)*
    *PREM may not always be able to provide these services.
    In the event that travel is needed outside our standard service area, there will be an additional $150 per hour travel fee. This fee covers our Creative Specialists' time and operating costs.
    Weekend shoots are subject to availability. In the event that a weekend shoot is requested, there will be an additional $300 weekend fee. This fee covers overtime for our Creative Specialists and operating costs.
    3D Matterport Virtual Tours include free hosting for 3 months.
    After 3 months, 3D Matterport Virtual Tours will be archived and the branded and unbranded links will no longer be active. 
    Extended hosting is available for $60 Annually per Active Scan (12 months of hosting).
    PREM property videos typically follow a format of drone footage followed by property walk-through, with royalty free music. If another format is needed, the Client must provide specific requirements or details to PREM prior to the start of the shoot.
    After content is delivered, please let us know within 2 business days if you have any changes (limit one revision) you would like to make.
    After 2 business days, we will consider the project completed and any changes may be subject to additional fees ($135/hour).
    PREM understands that sometimes schedule adjustments are necessary.  Therefore, we offer some flexibility for the Client to cancel or postpone projects. The Client must notify PREM of any necessary changes to the schedule 24 hours in advance.
    Any appointment canceled or changed without 24-hour notice will result in a $100 fee.
    Any appointment missed (Once an employee of PREM is on site and are unable to shoot the property), there will be a 50% charge of the total invoice and/or no return of the deposit.
    Any appointment delayed by more than half an hour will be subject to a rescheduling fee ($100-$200). Our team is required to leave at the end of the scheduled shoot if they have another appointment, and we will need to reschedule if the project is incomplete. The agent assumes all responsibility for delays.
    Reschedules will be subject to availability at standard rates.
    There may be events when services cannot be fulfilled due to weather. In those circumstances, the decision about the shooting is up to the Client. If the Client proceeds with production, PREM will provide to the best of our ability to complete the shoot. If additional outdoor production is required on another day with better weather, standard rescheduling rates will apply. If there is predictable bad weather, please reschedule with us at least 24 hours before the shoot. Cancellations must be made 24 hours in advance. 
    Reschedules will be subject to availability.
    In order to provide the Client with the best service and support at reasonable pricing, PREM does not sell exclusive rights to the Work Product, content, or intellectual property produced. PREM licenses their use. The fee quoted is dependent on (1) payment of the invoice in full prior to the scheduled production call time, and (2) using the video/photographs only as indicated.
    Only the Client has permission to use the delivered photos and video on any electronic or printed forms of advertisement for the promotion of the listing.
    Builders, Stagers, Designers, or “Third Parties” that wish to use Photographs or Video must contact PREM directly for licensing and fees.
    For image integrity and quality control PREM asks that photographs and video not be heavily altered once delivered. Re-sizing is an exception.
    Photographs and video cannot/will not be made available to another real estate agent or person who takes over an expired or withdrawn listing.
    The Work Product provided by PREM may be uploaded to any social media or MLS listing services by the Client, solely for the promotion of the listing during the pendency of this Agreement. However, regardless of any terms and conditions of the MLS, at no time does this Agreement provide the right to transfer copyright, licenses, or any other exclusive rights as provided by the Copyright Act 17 U.S.C § 106.  
    I hereby waive any right to inspect or approve the finished photographs or electronic matter that may be used in conjunction with them now or in the future, whether that use is known to me or unknown, and I waive any right to royalties or other compensation arising from or related to the use of my image and likeness.
    I am 18 years of age or older and I am competent to contract in my own name. Booking a service with us means you agree to and fully understand the contents, meaning and impact of this release. I understand that I am free to address any specific questions regarding this release by submitting those questions in writing prior to booking, and I agree that my failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.
    The Client may need to obtain a written signed approval from the property owner prior to servicing or producing the Work Product. PREM can provide (at request) a written approval form. PREM makes every effort to maintain the privacy of the property owner's neighbors. All footage is focused on the property being filmed and PREM will do their best to respect the privacy of anyone not directly involved. If necessary, the Client may be required to ask for permission from neighbors before PREM begins filming.   
    If one or more of the provisions contained in the Agreement is found to be invalid, illegal or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions shall not be affected. Such provisions shall be revised only to the extent necessary to make them enforceable.
    The undersigned further expressly agrees that the forgoing waiver and assumption of risk agreement is intended to be as broad and inclusive as is permitted by the law of the State of South Carolina and that if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.
    Payment is due on the project date unless stipulated otherwise for special circumstances. Overdue payments are subject to a $50/month late fee at our discretion. Payments overdue past a month are subject to an additional $50/month or 10%/month late fee at our discretion. Booking a service with us means you agree to and understand the payment schedule on your quote/order and the applicable late fees for non-payment.
    Billing.  We’ll automatically bill you from the date you order a subscription and on each periodic renewal until cancellation. If you’re on an annual plan, we’ll send you a notice email reminding you that your plan is about to renew within a reasonable period of time prior to the renewal date. You’re responsible for all applicable taxes, and we’ll charge tax when required to do so. Some countries have mandatory local laws regarding your cancellation rights, and this paragraph doesn’t override these laws.
    No Refunds. You may cancel your subscription at any time. Refunds are only issued if required by law. For example, users living in the European Union have the right to cancel their Paid Account subscriptions within 14 days of signing up for, upgrading to, or renewing a subscritption.
    Downgrades. Your subscription will remain in effect until it's cancelled or terminated under these Terms. If you don’t pay for your subscription on time, we reserve the right to suspend it or remove subscription features.
    Changes. We may change the fees in effect but will give you advance notice of these changes via a message to the email address associated with your account.
    I have read the entirety of this Agreement, waiver of liability, assumption of risk, and indemnity agreement, and fully understand its terms. I acknowledge that I am signing the agreement freely and voluntarily, and intend by my signature or decision to proceed with PREM servicing or producing the Work Product to be a complete and unconditional release of all liability to the greatest extent allowed by law.